Zen's full fibre brings a price promise and speeds to futureproof and boost broadband in Milton Keynes
New independent research conducted on behalf of Zen Internet, has shown that people put three things first when looking for a new broadband provider.
They are the monthly contract fee, reliability, and speed.
And for the people of Milton Keynes, this means that Zen’s service following CityFibre’s rollout is being delivered with their priorities in mind.
The study, by market researcher Opinion Matters, showed that two-fifths of people in the survey had experienced a mid-contract price rise within the last year. This left some people feeling angry or frustrated, and others even felt deceived.
And because of those emotions, just under half said they will be looking for a new broadband provider in the next year or when their contract is up for renewal.
Zen’s fees will not increase during a contract
David Barber, the Strategy Director at Zen Internet, has stressed that he is disappointed with the broadband industry’s poor reputation for communications and managing expectations.
Many customers, he says, are encouraged to sign up with broadband providers through special offers, but then further down the line mid-contract price rises are introduced.
Now Zen is offering a contract price promise with its full fibre service over the CityFibre network.
The fee will remain the same for the duration of the contract, which can be from £28 a month up to £40 a month, depending on the chosen broadband plan.
A faster and more reliable service
And for those fees, Zen’s service over the CityFibre network will deliver full fibre broadband to homes in Milton Keynes, with a faster and more reliable connection.
Zen’s commitment is to eventually reach eight million homes in the UK over the CityFibre £4bn network.
The price promise, Barber says, acknowledges that households need to plan their monthly spend more than ever.
The survey findings come at a time when many people will soon see their monthly bills increased, as providers will add the UK Consumer Price Index (CPI) of 4% plus an extra margin, usually around 3.9%.
People in Milton Keynes, says Barber, “can benefit from access to Zen’s contract price promise, a guarantee that prices are fixed for the duration of a contract”.
Full fibre has revolutionised internet connectivity
Plus, Barber is confident that if people access the CityFibre high quality infrastructure now, they will be ahead of the digital curve in future-proofing their homes.
The full fibre service with Zen will release the potential of every smart device, delivering a solid platform for a home’s entire broadband requirements.
Barber says: “The next few years will be pivotal for connectivity in the home. By 2030 everyone will have made the switch to full fibre. Get ahead now, by accessing full fibre with Zen over the CityFibre network.”
Full fibre broadband options have revolutionised internet connectivity in the UK.
Traditional broadband used to be delivered by copper wires. And while that was fine for some usage, it simply isn’t enough to fulfill modern-day requirements.
Full fibre broadband is delivered by fibre optic cables instead of copper wires. This means that the connection is faster, more modern, and reliable.
Find out if you can sign up to Zen
Speeds of up to 900Mbps can be delivered with full fibre. Now around 67% of the UK is currently served by this modern approach; and Milton Keynes is too, thanks to the rollout of CityFibre.
Zen has several speed options. Full Fibre 100 is available from £28 per month, and the fastest product available is Full Fibre 900, which is up to £40 per month. They come with free set-up.
To discover if full fibre with Zen is available for your home, or to sign up for availability updates, visit link Zen.co.uk/CityFibre or call 01706 902 745.
The independent Opinion Matters research for Zen was conducted in December 2023, with 2,004 UK adults (16+) responding.