Travelodge Shenley Church
- Milton Keynes
4 October 2012
Are you looking for somewhere to stay that can make you feel like dirt? Are you looking for a place where you can spend half the night stood in reception being told you are a liar? Are you hoping to feel what being called "a knob" sounds like? Are you looking for a receptionist who will show you complete disrespect and show no interest in your concerns? Would you like a hotel where you are told your booking doesn't exist although you have e-mailed confirmation on your phone and that you'll have to spend the rest of the night driving around just to find a hotel that will take you.
Then stay at the Travelodge Milton Keynes Shenley Church End! You'll have a whale of a time!
Seriously now, don't stay at this place. And definitely don't turn up late at night because the nightshift staff apparently hate their jobs and hate them even more in the evening so take this opportunity to abuse you (despite their well-placed sign stating "zero tolerance towards abuse of our staff"). Our visit was delightful as the colleague on the end of the phone, not realising she was on loudspeaker proceeded to tell the receptionist to "tell us we were lying and that I was a knob". Wonderful customer service. Obviously this zero tolerance towards abuse does not go both ways and the staff are free to abuse their customers at will.
And this is followed up with a visit the following day to make our complaint to find the entire lodge unmanned save for the lone maintenance man who had helpfully left all of his tools, including razor sharp saws lying in the middle of the lobby whilst he went off. God forbid we walk in there with children who could quite easily have decided these would be great to play with.
I actually cannot think of a single worthwhile thing to say about this location. It has more than put me off ever staying at any Travelodge location again. Utter utter trash.
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