Red Hot World Buffet is combating the downward economic trend with a £60,000 investment in an internal awards programme to honour its hardworking employees.
The Red Hot Way programme has been designed to recognise and award high-performing staff across the Group’s estate of seven restaurants. Management believe staff motivation and job satisfaction is key to the business’s success and future growth and the importance of its team members, from waiting staff to management, should never be overlooked; a quality that should be standard across the leisure and hospitality industry.
Red Hot World Buffet director, Helen Dhaliwal, said: “All too often you hear stories of employees feeling undervalued and overworked. The Red Hot Way allows us to honour our staff - the most important element of our brand who make it what it is. It’s our way of showing the Red Hot team how much we appreciate their ongoing efforts, by giving them an evening to remember forever. The emotional acceptance speeches from our prize-winners made the time and money spent on Red Hot Way completely worthwhile.”
On January 4, Red Hot World Buffet held a spectacular awards ceremony at the Forest of Arden, Marriott Hotel near Birmingham including dancers, entertainment and a lavish meal. This year’s event witnessed 40 apprentices, bar staff, chefs and front-of-house staff rewarded for their hard work with holiday packages, trophies and a personal letter of congratulations from the company’s chairman.
Staff from the Milton Keynes Unit bought home five awards from the evening including the SuperNova for customer service and the Spark award for path-breaking management. Sunil Ganpati, restaurant manager at Milton Keynes said “I would like to congratulate the whole team at Milton Keynes who have worked extremely hard over the past year and I am proud that we can bring home some of the most prestigious awards”. The team also bought home three runner up awards.
Red Hot World Buffet prides itself on its solid recruitment programme, with many staff from the original restaurant going on to achieve high-ranking positions within the company. In contrast to many medium-sized businesses,
Red Hot World Buffet is continuing to thrive and plans to expand by 400 per cent to run 25 restaurants during the next three years.