The exceptional customer service provided by a Milton Keynes healthcare manager has won her a top international business award.
Angie Russell, who works for specialist healthcare provider PJ Care, has been chosen as a finalist in this year’s annual Stevie Awards – the business world’s equivalent of the Oscars.
She is one of only a handful of UK entries to have made it to this stage in the Stevie Awards, and the only one from the healthcare sector.
As a finalist she’s guaranteed either a gold, silver or bronze award, which will be presented at a gala dinner at the spectacular Bellagio Hotel in Las Vegas on Saturday, February 21.
Angie is business relationship manager for PJ Care, a specialist provider of neurological care which has its head office in Bletchley, and two care centres – Mallard House and Bluebirds – in Milton Keynes.
It also manages the Eagle Wood Neurological Care Centre in Peterborough.
Her job involves building relationships with a range of people, including the relatives of residents using PJ Care’s centres. She also deals with, among others, health service providers, NHS managers, funders, local authorities, GPs and NHS commissioners.
Angie said: “It’s a real honour for me to be a finalist in such a prestigious award. I was stunned when I found out – and now I’m looking forward to making the trip to Las Vegas for the big event.
“I think I’ve been recognised for this award because in my job I have to be able to show a huge amount of empathy and care for the people I deal with.
“Working in the care sector, especially our specialist area of neurological care, requires sensitivity and compassion.
“We have to build relationships with people based on trust and respect. That human element is very important in my work.”
PJ Care chief executive officer, Johann van Zyl, said: “Angie has done a fabulous job since joining us in 2102.
“She has rebuilt old relationships and developed new ones in new areas that the business had not even considered.
“One example is the Ministry of Defence.
“It is extremely difficult to obtain government contracts in healthcare as the MOD will normally use their own or NHS facilities. But Angie has identified two or three decision-makers in the MOD and worked with them to obtain one of the first contracts for the private healthcare sector.
“This is a highly specialised sector and normally we will only attract people to our care homes from the local area. Angie has persuaded clients to come to us from as far afield as Egypt and Andorra.”
Angie previously worked as a hotel manager, and later was operations manager at a care home.
She said of her trip to the US for the gala finals evening: “There will be around 500 people at the awards dinner, all like-minded people. So it will be a very exciting event, and I’m really looking forward to the trip.”
The Stevie Awards were created in 2002 to highlight the efforts, accomplishments, and positive contributions of companies and business people around the world.
The name Stevie is taken from the name Stephen, which is derived from the Greek for ‘crowned’.
Past winners of Stevie Awards include Steve Jobs, the founder of Apple, who died in 2011.