Milton Keynes Council agreed lessons must be learned from the sudden closure of the Willen Surgery at a meeting last night (Wednesday).
A joint motion from Councillor Ric Brackenbury and Councillor Catriona Morris, of Linford South, was accepted by fellow members, urging NHS England to take into account the chaos which ensued following the unexpected closure of the popular practise in April.
Mrs Morris said she was confident that, having spoken to representatives from NHS England, that more thought would be put into reassigning patients should a surgery be forced to close in the future.
In Willen’s case, patients were allocated places at other surgeries based on alphabetical order rather than geographic location.
Speaking after the meeting, Mrs Morris said: “We received cross-party support for our joint motion. I think everyone shares our concern for what happened to Willen Surgery.
“I have spoken to people from NHS England, and they admit it should have been handled much better, and the way they did it must not be allowed to happen again.
“As ward councillor, the first I heard of it was through patients who had received the letter announcing the closure. We had no idea before then.”
Mrs Morris added she was still in the dark as to why it was closed so suddenly.
“I don’t think we will ever get to the bottom of why it closed,” she said. “But we must take in faith NHS England’s promise that it won’t be dealt with like this again.”