Healthcare workers are stars

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Local healthcare stars have been recognised at Milton Keynes Hospital’s Staff and Volunteer Awards.

The third annual awards recognised staff for their commitment to the Trust values of enthusiasm, openness, working together, self-awareness and setting an example. There were two additional awards for patient safety and pressing for change. A porter, admin staff, cleaner, student midwife, nurses and doctors were among the highly commended and winning staff.

Mayor Alan Richards and Chief Executive Mark Millar presented the awards, which were part of the Trust’s Annual Members’ Meeting last night (21/9).

The team who work with the hospital’s smallest patients won the Pride and Enthusiasm award for their fundraising efforts. The Neonatal team has raised nearly £200,000 for the Little Lives Appeal, which is aiming to improve the clinical accommodation for the good of the tiny patients they care for and their parents. The committed staff have given up their leisure time to support the cause and have encouraged the wider community to get involved.

In January 2011, the Trust launched the Transformation programme to improve efficiency and patient care, as well as make financial savings. Staff have been encouraged to Press for Change and find new ways of working to provide cost-effective patient care. Consultant Microbiologist Dr Mansoor Raza works to improve services for patients with a life-changing or infectious disease, such as HIV or TB. The person who nominated Dr Raza noted that “This consultant is a shining example of what we should all aspire to be when delivering care. His level of skill, compassion and empathy when dealing with patients and staff is infectious.”

Patient safety is paramount for the Trust. Blood transfusion lab manager Mark Ashmore, who worked in Pathology, won for his passion for the safe and appropriate use of blood products, ensuring value for money and patient welfare. Mark has recently retired after 27 years of service for the Trust.

Patients took the time to nominate their healthcare heroes. Accident and emergency doctor Shaun White won the Openness Award for his gentle and compassionate approach, which helped the patient feel reassured and safe during their time in the department. Nadia DeMichelle, Student Midwife, was highly commended in the same category. Nadia was nominated by a patient who said that people like Nadia restored her faith in the Milton Keynes maternity service. The patient said that Nadia got her all the help she needed and was very attentive, thorough and kind.

Deputy Ward Manager Debbie Ramsay was victorious in the Setting an Example category. Debbie’s citation noted her commitment to patient care, always having time for every patient and their relatives. Debbie sets a high standard and makes sure her staff are supported.

Staff from wards 18 and 20 won the Working Together award. The staff provided an exemplar for the Trust in how a team can adapt, innovate and rise to the challenge of the Transformation programme.

The Maternity Nursery Nurses took home the Self Awareness award. They were nominated by colleagues who say they are a hard working, modest team, who always put needs of the baby and their family first. They provide a positive role model for all members of staff and are the unsung heroes of the maternity department.

The hospital is fortunate to have a team of 500 volunteers who help in a variety of roles across the hospital; five of them received ‘Star Volunteer’ awards. The Patient Experience Team, who Janet Lant volunteers for, noted that she works flat out and is happy to do anything. Sylvia Fox’s colleagues on Ward 3, where she helps doing clerical work, praised her for always going the extra mile. They gave her 10/10 for commitment and enthusiasm. Mealtime Volunteer Rachel Griffith was nominated for her keenness and enthusiasm and engagement with patients. George Murray makes a massive difference to ward 2, working incredibly hard in the time that he is with them. Last but not least of the Star Volunteers is David Goodall, Clerical Volunteer, General Surgery. His nominator can’t praise him highly enough, saying he was a joy to work with and a pleasure to know. David has attended in all weathers and has only been off when he’s been on leave.

Mark Millar, Chief Executive said: “Our Trust’s achievements would not be possible without the incredible dedication and commitment of our staff and volunteers. The third annual awards ceremony is the perfect way to celebrate their work and say ‘thank you’.

“We received more than 60 nominations, from both patients and colleagues. This is testament to our staff and volunteer team, who – whatever their job – are working hard to provide the best possible care to our patients and to make sure that services within the Trust are constantly improving.

“I am very proud of the achievements of our staff and volunteers who work so hard to provide quality care to the people of Milton Keynes.”