Willen Hospice are delighted to announce that their Service User Group received the ‘Runner Up’ award for their category in the annual Patient Experience Network (PEN) Awards in Birmingham.
The PEN Awards, held last week, are the only dedicated national awards for healthcare organisations working to improve patient experience.
Willen Hospice were finalists in the ‘Setting the Stage - Strengthening the Foundation’ category for their Service User Group (SUG) - from Inception to Beyond.
Leanne Bircham, Director of Nursing and Patient Services said “We are absolutely thrilled to have been recognised at a national level for the achievements of the Service User Group. The group is consisted of members of staff from all the clinical areas of the organisation working in conjunction with patients and their families who have used our services. The group are committed to improve the experience that patients, families and friends have at Willen Hospice and this demonstrates their passion and enthusiasm”.
The SUG is an informal group, led by Sister Doreen Thompson, which was set up in September 2010. The purpose of the group is to enable the hospice to provide evidence of patient and public consultation on matters directly related to patient care within the service. The group ensures that patient’s carers and members of the public have a say in our service provision promoting standards of excellence in patient care within the hospice and in the community.
Competition in the category was extremely high with entries from Northumbria Healthcare NHS Foundation Trust, East Lancashire Medical Services and Leicester City PCT to name a few.