Staff and volunteers at Bletchley Park have received a nationally recognised Welcome Host Gold customer service certificate by Sue Gill, Welcome to Excellence’s Training Services Director.
At a special ceremony to celebrate the occasion and recognise Bletchley Park’s commitment to customer service, Fred Howe, Bletchley Park’s Operations Manager, said: “We are delighted that we choose Welcome Host Gold as our in-house customer service programme because this gave us the ability to train our own trainers who are able to deliver tailored courses that fit our business and customer needs.
“All our 220 staff and volunteers are participating in courses and today we are able to congratulate the first 40 ‘Gold’ accredited Bletchley Park Ambassadors. The results are impressive as visitor numbers have increased by 28 per cent compared to the same time last year. The welcome our visitors receive will be paramount to the success of Bletchley Park and our dedicated team of staff and volunteers have a passion for interpreting the untold stories of what used to be a very secretive place.”