McDonald’s have handed a £100 fine to a man parked in a disabled parking bay - because he spent too long in their restaurant.
Tim Daily was at the Portway McDonald’s with his family last week and parked in one of the two disabled bays for 111 minutes. Because Mr Daily had major bariatric surgery several years ago it takes him several hours to eat a meal, and he qualifies for a ‘blue badge’ for parking.
One week later he received a letter through the post from MET Parking Services, telling him the vehicle had outstayed the 90-minute free parking period and he had one month to pay a £100 fine.
Mr Daily said: “There were no signs giving a time limit in the disabled car park, no signs in the restaurant, and I didn’t see any signs going from the car park to the restaurant.
“The only signs are in the main car park, but what do they want disabled people to do - take a tour of the car park just to make sure?
“I am sure that McDonald’s might say they are technically correct to send out fines, but it’s not in the spirit of good customer care. People are hardly going to park there while going somewhere else - where the restaurant is located, you’re either going to McDonald’s or you’re going to McDonald’s.”
Mr Daily, who works as a financial adviser, visited the restaurant with his wife and daughter, and said that they usually visit the restaurant one or two times a week. Because of his condition he is often unable to eat with them.
He added: “I will not go to McDonald’s again.
“It is a shame because we enjoy going out as a family, and the staff are all really nice.”
After speaking to the Milton Keynes Citizen a spokesman for McDonald’s said the ticket would be cancelled.
They added: “In an effort to make sure there are always parking spaces available for our customers, we have had to introduce parking restrictions at a number of restaurants. These have proved necessary because of problems ranging from minicab drivers using our car parks as waiting bays between fares, to people leaving their cars for several hours while shopping or using nearby amenities.
“We work with industry-approved contractors to make the parking policy as fair and as clearly communicated as possible.
“We are sorry for the inconvenience that this incident has caused our customer. This ticket was issued using automatic number place recognition (ANPR) which does not distinguish between those with (or without) a blue badge. If Mr Daily appeals and provides a copy of his blue badge, his ticket will be cancelled.”