A TWITTER feed which provides links to help people buy Olympic tickets is back up and running.
But on Saturday evening Ticketmaster reached out to the man behind the feed, Adam Naisbitt, to allow him access to the website without setting off their new security measures.
The @2012TicketAlert Twitter feed had been set up by Milton Keynes based technology expert Mr Naisbitt to help ease the frustration of buying Olympic tickets.
The London Games has been widely criticised for the number of empty seats throughout venues, prompting LOCOG to release more tickets to the public via its official website and travel firm Thomas Cook.
But neither of those sites has an ‘alert facility,’ something which prompted 32-year-old Mr Naisbitt to set up his own feed on social networking site, Twitter.
Last Sunday, after a frustrating hour trying in vain to secure gymnastics tickets for his fiancee Sarah, he started work on his own ticket-searching programme.
He compiled a list of every Olympic event, matched them to the session codes on the official site, then built in a high-powered electronic search facility. He then feed the programme through Twitter.
The facility meant users didn’t have to sit – often for hours – constantly pressing the refresh button on their computers to check ticket availablity.
But on Thursday night the account, which now has more than 20,000 followers, was blocked.
LOCOG told this newspaper that the feed had fallen foul of new technology introduced to crack down on touts.
But on Saturday, Ticketmaster approached Mr Naisbitt, who runs technlogy company Cooper Banks MacKenzie in Linford Wood, to float the idea of ‘whitelisting’ his application.
And within hours the feed was live again.
In a note on his website, Mr Naisbitt wrote: ‘Over the course of today they’ve looked at the program we’re using and agreed that the impact on their servers is so small that they are happy to whitelist it.
‘This is great for two reasons, one we can start helping people to get tickets again, and two we’ve avoided the negative situation of having to try and circumvent the blocks they introduced. It’s the perfect outcome.’
And he praised the ‘thousands of people in the Twitter community who stood up to LOCOG and TicketMaster and won out’ adding: ‘You guys secured an outstanding win and it just goes to show the power of what used to be the silent majority now they have a platform to become the vocal majority.
‘Many have criticised these games for being about corporations and money – but I think the past two days have really shown they’re about the people’.