Milton Keynes Community Health Services’ (MKCHS) inpatient units have again received ‘excellent’ scores for privacy and dignity in its annual Patient Environment Action Team (PEAT) assessments.
The scores help the MKCHS retain its position as having the highest score among all NHS organisations in the area.
Under the programme, every inpatient healthcare facility in England with more than 10 beds is assessed annually and given a rating of excellent, good, acceptable, poor or unacceptable. For MKCHS this covers three of our inpatient units - The Campbell Centre (Adult Mental Health), The Older Peoples Assessment Service (TOPAS – Older Peoples Mental Health) and Windsor Intermediate Care Unit (WICU)
The teams inspect standards across a range of patient services including food (quality and choice), patient environment (cleanliness, infection control, bathroom areas, décor, lighting, floors and patient access) and privacy and dignity (quality of sleeping accommodation as well as toilet/bathroom facilities) to give the unit an overall rating.
MKCHS’ inpatient units received the following scores for the remaining areas:
The Campbell Centre, which is an acute mental health inpatient unit in Eaglestone, scored ‘acceptable’ for food and ‘good’ for environment
The Windsor Intermediate Care Unit (WICU) provides rehabilitation to adults to enable them to regain and improve their functioning, independence and confidence to return safely to their own home. It received an ‘excellent’ rating for food and ‘good’ for environment.
The Older People’s Assessment Service (TOPAS) in Bletchley provides a short-term inpatient assessment facility for older people with mental health problems. TOPAS scored ‘excellent’ for food and ‘good’ for environment.
These scores have continued to improve since 2010, with each unit gaining an ‘excellent’ score in at least one area.
Ruth Weetman, Director Patient Safety and Standards and Director for Infection Prevention and Control, said: “We are delighted that our performance on privacy and dignity in each of our inpatient units has yet again been recognised as ‘excellent’.
“Our environment scores have been maintained rated ‘Good’ across all three sites. We are aware that it will be impossible to take this up to an excellent score as the units we work from have not been ‘designed for purpose’ so we adapt the environments we work from.”
Lee Peddle, Environmental Assurance Manager, who over sees this process added: “We were disappointed to see our score for food at the Campbell Centre reduce from Excellent to Acceptable. This was due to a revision in the service we receive from a third-party which saw the lunch time menu change from a hot meal to sandwiches. The assessment took place as the new menu was introduced and we quickly worked to ensure the quality of the catering was back up to the high standards we expect for our service users.”