New patient service set to help forgetful

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PATIENTS will soon benefit from a new scheme that will help them remember hospital appointments.

The call reminder service has been trialled since 2009, cutting the percentage of people missing appointments from 11 per cent to just 7.8.

Patients will be contacted by call centre staff or will receive an automated phone call. Once they enter their date of birth they can confirm, rearrange or cancel their appointment.

It is thought missed appointments cost the hospital around £1 million per year.

Hospital patient services manager Mary Hirst, said: “We hope patients will welcome this new service which will provide a reminder a few days before their appointment.

“It has the potential to make a big difference to the hospital, because missed appointments have a huge financial impact on us.”