On track or off the rails?

Photo courtesy of London Midland � 2008. ENGPNL00120130908162152
Photo courtesy of London Midland � 2008. ENGPNL00120130908162152

Rail commuters have given mixed reviews of services from Milton Keynes, in the latest National Rail Passenger Survey.

Train-users from across the UK took part in the poll, which covered 26 operating companies.

A Virgin Train

A Virgin Train

Virgin Trains had the third-highest overall satisfaction rate, with 92 per cent rating the service as Satisfied Or Good.

Virgin also had the fourth-best rating for value for money of tickets, and were ranked joint fifth for both punctuality and for trains having sufficient room.

And the firm was rated third for how well they dealt with delays.

While Virgin provides intercity services the ‘stopper’ route which serves Milton Keynes, Bletchley and Wolverton is provided by London Midland Trains. It also run the Marston Vale Line village between Bletchley and Bedford.

London Midland’s overall satisfaction at 86 per cent - the ninth-best among the 26 companies.

Over the last six months the company’s sharpest improvement in customer satisfaction was for its toilet facilities - although still only 49 per cent of passengers rated them as Satisfactory or Good.

Rail-users were most likely to be unhappy about car parking facilities. Almost one third - 32 per cent - gave a rating of Dissatisfied or Poor.