Open University gets high grade in student satisfaction survey

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The Open University has outperformed all other universities to be highest rated in overall student satisfaction in the National Students Survey 2012.

It was the highest rated in this category out of all universities and appears behind three small specialist HE institutions in the rankings. The OU received an overall satisfaction rate of 93 per cent from students in the UK – a score it has consistently achieved for three years.

The survey, produced by HEFCE, is this year produced in tandem with the Key Information Sets. A total of more than 23,000 OU students were surveyed on 23 questions on how they rate teaching, learning and student resources.

In the survey, 92 per cent of respondents said they were satisfied they had received detailed comments on their work and 83 per cent were satisfied that feedback on their work had helped clarify things they did not understand.

A further 94 per cent of respondents said they were satisfied they found their course intellectually stimulating, with 89 per cent responding that they were satisfied they had been able to contact academic staff when needed.

Martin Bean, Vice Chancellor of The Open University said: “I’m absolutely delighted that our students have given us this accolade. Their responses show that The Open University’s combination of flexible study, world-class teaching and individually tailored support, backed by 6,500 associate lecturers, continues to provide students with the best possible experience of higher education.”

OU students express satisfaction in the National Student Survey that their courses are stimulating, well organised and run smoothly and that they receive prompt and detailed comments on their work and that OU staff have made their subject interesting.

The Open University has featured in the top three for this survey since 2005.