Visitors to an ill-fated Winter Wonderland event say they are still awaiting refunds a year after it was cancelled.
The attraction, held in Milton Keynes, was inundated with complaints about the Santas, its ice rink and reindeers when it opened on 14 December last year.
Customers complained a Santa’s grotto had been staffed by young, skinny men who looked like they were wearing cheap outfits.
The event was cancelled after two days but organiser, Mr Lorenzo insisted that full refunds would be paid out.
Jenny Blair, who took her three sons including a nine-month-old baby to the event in Campbell Park, has yet to receive a £30 refund.
She said: “Last year was my little one’s first Christmas and it was totally ruined.”
She said the ice rink had no ice, no refreshments and only one ride, while the animals were cooped up in a small pen with no hay or blankets.
Businesses contracted by Winter Wonderland also lost out and are owed thousands. One sweet supplier almost went bankrupt as a result.
A spokesman for Milton Keynes council said the lack of refunds was a civil matter between the public and the organiser.
Mr Lorenzo could not be contacted for comment.