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What did you think of Milton Keynes’ rail services?

Rugby station will get ticket barriers and  free wireless internet as part of the Virgin deal

Rugby station will get ticket barriers and free wireless internet as part of the Virgin deal

 

Railway passengers have painted a mixed picture of services to and from Milton Keynes in the latest PassengerFocus survey.

Milton Keynes commuters are served by two rail operators - intercity services are run by Virgin Trains and ‘stopper services’ by London Midland.

And in the nation-wide survey Virgin was rated as 7th for overall satisfaction out of 23 companies, while London Midland was rated 15th.

The survey was broken down into five categories, with Virgin being better rated by passengers in all of them.

Virgin were rated fourth in the country for value for money, ninth for punctuality and reliability, fifth for having sufficient room for passengers to sit or stand, 13th for overall satisfaction with the station, and fourth for how well the company dealt with delays.

London Midland were rated 13th, 19th, 16th, 18th and 15th for the same categories.

Passenger Focus is the independent consumer watchdog for Britain’s rail passengers. The 2014 survey was carried about between February and April, polling more than 60,000 passengers.

A spokesman for London Midland said: “While overall passenger satisfaction is 2 percentage points higher than the same period last year to 82%, we believe our passengers deserve more and improving our service further remains our focus.”

Phil Whittingham, Virgin Trains lead executive, said: “We’re delighted that we continue to outperform what is a very competitive industry. Our on-board satisfaction scores are testimony to our great Virgin teams as well as the speed and high frequency of our services.

“There are areas where we want to improve still further though – that’s why in the new franchise we’re investing in free and super-fast WiFi internet for all our passengers, as well as providing 5,500 extra standard class seats each day. We are also investing more than £20million in redeveloping our stations.”

Read the full report at http://www.passengerfocus.org.uk/media/86076c66173899af941593bc8572726c2bbb858f/National%20Rail%20Passenger%20Survey%20-%20NRPS%20-%20Spring%202014%20-%20Main%20Report.pdf

 

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