Newport Pagnell’s GP surgery is “outstanding”

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Newport Pagnell Medical Centre has been judged among the best in the region with an ‘Outstanding’ rating by the Care Quality Commission,

The Queen’s Avenue centre was the only one in Milton Keynes found to be providing an exemplary service.

It was one of only three to be declared Outstanding in the entire Central region.

The practice was praised for being safe, effective, caring, well-led and responsive to people’s needs.

Managed by Dr Fatima Mohri and Dr Omotayo Kufeji, the medical centre employs a “carers’ champion”, dedicated specialist nurses, and runs weekly drop in clinics.

They even employ their own emergency paramedic to ensure a fast response to urgent calls

Some 85 per cent of patients said their GP was good at listening to them with compassion, dignity and respect, while 92 per cent said they had confidence and trust in their GP.

The amount of patients who praised the practice nurses was 93 per cent, while 94 per cent said they found the centre’s receptionists helpful. The latter was well above the national average.

The CQC inspectors said: “Patients told us they felt involved in decision making about the care and treatment they received. They also told us they felt listened to and supported by staff and had sufficient time during consultations to make an informed decision about the choice of treatment available to them.”

They added: “Patient feedback from the comment cards we received was also positive and aligned with these views. We also saw that care plans were personalised.”

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said: “People deserve to receive good care that meets their individual needs from staff who are compassionate when they use GP services.”

She added: “The hard work of the staff who work at these services is making a real difference to patients. This is why we have found this practice to be Outstanding.”

The full report can be viewed on http://www.cqc.org.uk/location/1-544048773