Courier service that delivers parcels to your CAR is on trial in Milton Keynes

A new delivery service that sees parcels delivered to the boots of people's cars is under trail in Milton Keynes.

Wednesday, 5th February 2020, 11:58 am
Updated Wednesday, 5th February 2020, 12:00 pm

The partnership between major delivery company Hermes and Volkswagen involves the courier being given single use access to open the car boot of the person expecting the parcel.

Called 'We Deliver', the scheme is part of a range of digital services offered by Volkswagen UK, which has its headquarters in MK.

Once the Milton Keynes trial has been completed, the service will be rolled out gradually across the UK. It will be available to owners of all vehicles with the company's We Connect Plus package.

Parcels are delivered to the car boot

Most Volkswagens produced after January 2 2019, or after 2 July 2018 for the Touareg, are eligible for the service. . But in order to use it, the owner must be registered on the Volkswagen We platform.

Customers will receive a text or email when their parcel arrives at Hermes depot. If they chose in car delivery, the courier is given a one-off, time-specific digital access to open the car.

GPS co-ordinates are sent to help the courier find the car. They then send photo evidence of the delivery and confirm the boot is locked afterwards.

Claire McGreal, brand strategy and mobility services manager at Volkswagen UK, said: “We are excited to have Hermes on board as our first courier partner to trial We Deliver in the UK. Feedback from users in Germany, where the scheme is already live, has been consistently positive and we hope to begin rolling out gradually across the UK by late 2020."

She added: “Security is of course high on our list of priorities which is why delivery details are traceable to specific individual couriers. Should the delivery be unviable on the day for any reason – for example, there is insufficient space in the boot or the courier can’t locate the car – then the delivery will default to the user’s alternative address instead.”

Adrian Berry from Hermes, said: “At Hermes we are constantly looking to develop innovative products and services that improve convenience for our customers. We are really pleased to be partnering with Volkswagen and look forward to working with them to develop this further. It is the first trial of its kind in the UK and supports our mission to make parcels more personal. Further to this, we envisage that in-car delivery services will increase first-time delivery rates; reducing the number of delivery vans on our streets.”