New Covid tracing hub launched in Milton Keynes which promises faster response times

The hub has been successfully trialed in Bedford, the Council says.

Wednesday, 30th June 2021, 12:41 pm
Updated Wednesday, 30th June 2021, 12:42 pm

A new contact tracing hub has been launched in Milton Keynes to reduce the notification time for people who test positive for Covid.

Similar tracing hubs have been successfully trialled by local authorities in Central Bedfordshire, Milton Keynes Council says.

Milton Keynes Council, which operates a shared public health service with Central Bedfordshire and Bedford Borough, has commissioned the service which begins from this week.

The new contact tracing hub in Milton Keynes
The new contact tracing hub in Milton Keynes

The launch of the new tracing hub was announced by the council yesterday (June 29). It says that this new service should reduce the contact time for people who test positive for Covid to just one hour.

Previously, it could take up to three days for the local team to receive cases, the council says.

Director of Public Health for Milton Keynes, Vicky Head, said: “We’re working really hard to help control the spread of this virus and this localised test and trace system has proven to be very effective.

"If you’ve tested positive, please remember that our team will be trying to call you. No-one will get into trouble by sharing information about who you’ve been in close contact with, but it can help us alert anyone that may have picked up the virus.”

The new contact tracing hub began operating for Central Bedfordshire residents at the end of May. Staff at the Hub call each positive case and complete the test and trace questionnaire to identify their close contacts, understand where they may have been infected and ensure they receive all the necessary support to self-isolate.

In the first month (22 May to 21 June) the hub handled 2,204 cases and successfully contacted 2,159 cases. The service has been able to reach 98% of cases according to latest performance data and the relevant information was successfully captured. Prior to the service going to local contact teams, the national team had a completion rate of 64%.