Anger as residents are left without water for four days

Dripping tap
Dripping tap

Residents in a block of flats in Wolverton Park found themselves without running water for four days following a water leak.

Around 15 properties in Hamilton House were affected by the leak which started on Friday last week.

One resident, Rahim Hirani, said no-one from the letting agent, Touchstone Properties or from the property management company RMG had contacted him to let him know about the problem.

He called for compensation for the residents who had been without water for four days.

He said: “They just turned off the water on Friday with no notice whatsoever. It was turned off completely – we didn’t even have access to cold running water and they decided not to tell anyone.

“I called them a couple of hours later. They told me it was nothing to be alarmed about and we wouldn’t be without water for more than a few hours.”

A spokesperson on behalf of Touchstone and RMG said: “The leak was detected Friday morning and a plumber was called to site the same day.

“Unfortunately, due to the nature of the leak at Hamilton House, the plumber was unable to fix the problem until the necessary part became available. This took longer than anticipated and regrettably residents were without running water until Monday evening.

“The decision was made to turn the water off to ensure properties were not affected by any flooding that could have been caused by the leak.

“Contractors remained onsite over the weekend to temporarily restore water, but unfortunately this was not possible.

“Eight hundred litres of water was delivered to affected residents over the weekend, and running water was restored to all properties by Monday evening.

“We are committed to providing the very best service and we are sorry if this has fallen short on this occasion and residents felt they were not provided with sufficient communication. We are now reviewing our communication protocols and will be in touch with those residents affected.”