Bus passenger survey shows Milton Keynes services are improving

Arriva Bus at Central Milton Keynes Station
Arriva Bus at Central Milton Keynes Station

Bus passengers in Milton Keynes have given services the thumbs up according to a new report.

A Passenger Focus survey published today shows that bus users in Milton Keynes think the services have improved significantly over the last year with 84 per cent stating they are very or fairly satisfied with their bus journey compared to 73 per cent in 2013.

The survey asked 724 bus users about the standard and quality of bus services in Milton Keynes in areas such as punctuality, frequency, value for money and driver attitudes.

The improvement in the local services are a result of a close working partnership between the council and local bus operators on several initiatives aimed at promoting public transport in Milton Keynes, such as:

* ‘Get On Board’ campaign – which aimed to get non-bus users using the bus for journeys instead of the car and included the creation of an app to plan bus journeys.

* RTPI (Real Time Passenger Information) system upgraded – real time bus arrival and departure times are displayed at various locations in the city centre and in bus shelters of Milton Keynes.

* Redevelopment of Bletchley Bus Station including a new shelter, signage and resurfacing

* Electric buses – eight new electric buses operate along route 7 between Wolverton and Bletchley.

* New bus stops along busy routes in residential areas e.g. Stantonbury and Coffee Hall.

* Access Advisr website which provides user-led reviews on travelling to locations across the city

Cllr Keith McLean, cabinet member for transport, said: “I am delighted to see that all the improvements the council has made to this area of public transport are being felt by the public on a day to day basis. I hope this will encourage more people to think about using bus services. We should also recognise the work of the MK Bus User Group in supporting the efforts of the council in delivering improvements to users.”

Paul Adcock, managing director of Arriva The Shires, said: “We are delighted that the people of MK are satisfied with the bus services in the city, we have invested in our network in Milton Keynes over the last few years and it is clear from these results that it is making a difference, from new buses, more frequent services, the MKube facility as well as better information and ease of buying a ticket, it all adds up to a better user experience, we look forward to continue to offer alternative ways of getting around MK other than the car.”