A vulnerable woman was ‘dumped’ on the doorstep of her home TWICE because of a council mix-up.
Alison Pearce, 40, who has Asperger’s, travels on Community Transport weekly, which mum and full-time carer Moira Carr describes as a ‘lifeline’.
But in what MK Council says is an “unusual” incident, Miss Pearce was found outside her home after the bus driver took her to the wrong place.
Mrs Carr says it is protocol for the driver to ensure someone is home when dropping off one of their passengers. But on March 3 and more recently on April 23, her daughter was locked out alone.
“I was so shocked,” said Mrs Carr who was not at home when she was alerted by a concerned neighbour.
“I panicked because Alison has no knowledge of safety and she had been out there for at least half an hour.
“I feel angry because I put Alison into their care and she was dumped on the doorstep.”
In light of the error, the council says it has “reminded staff of their responsibilities”. It took over the Plusbus service in September last year.
Mrs Carr, of Benbow Court, Shenley Church End, added: “It’s gone downhill since they took it over. When I complained to the council they told me the driver had personal problems. That is just wrong – he should not be in a job if his mind is not on it.”
A council spokesman said: “We take the wellbeing and safety of our customers very seriously. Safeguarding training for staff is reviewed regularly and with over 5,500 trips per month this is not a regular occurrence. The council apologises for this unusual incident.”