101 non-emergency number update

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Thames Valley Police went live with 101, the new national single non-emergency number on 14 November 2011. This replaced the 0845 8 505 505 number.

101 is available 24 hours a day, seven days a week. Forty five percent of people are now using 101 for non-emergency calls. The 0845 number will be discontinued when the percentage of callers using 101 has further increased.

Calls to 101 (from both landlines and mobile networks) cost 15 pence per call, no matter what time of day the call is made, or the duration of the call.

Everyone calling the police for non-emergency matters can be assured of equal access whether they are on a pay-as-you-go mobile or a home landline.

The routeing is based on the same system as 999 calls which links a caller’s dialling code to the police force that covers that geographic area. Calls from a landline are routed to the nearest police force that covers the area’s dialling code. If the caller is using a mobile, the call is routed using the location of the mast that the phone is transmitting from.