A driver who is profoundly deaf has accused the DVLA of being the most discriminating body she has ever had to deal with.
Mum-of-two Elizabeth Payne has been battling for three weeks to communicate with the licensing giant following a minor prang in her car.
But officials have refused emails, texts and repeated requests for her husband to help with the call.
“We are at the end of our tether. We’ve never come across such a level of discrimination against disability before,” said husband Leslie.
He regularly acts as Elizabeth’s ‘ears’, when dealing with official phone calls at their New Bradwell home.
“Although my wife is profoundly deaf, she can speak. So usually she will confirm her identity to the caller and give permission for me to take over,” he said.
“But the DVLA refused point blank and passed us from person to person for days. It was appalling,” said Leslie, who has now filed an official complaint.
The saga started when Elizabeth put in a non fault accident claim.
Her insurance company requested a conference call with the DVLA to check her driving history, which is unblemished.
Said Leslie: “Our final instruction was to send a letter through the post, signed by Elizabeth, giving her consent for me to speak for her. But they say the permission will last for one week only.”
A spokesman for the DVLA told the Citizen on Tuesday: “We are investigating this matter urgently.”
The following day a delighted Leslie called to say the matter was resolved.