Fire service scores highly in satisfaction survey

Flood evacuation practice at Stoke Goldington'''Wk 10 MPMC
Flood evacuation practice at Stoke Goldington'''Wk 10 MPMC

Buckinghamshire Fire & Rescue Service has come third in a national survey of people who have had an emergency incident in their home.

It was conducted between April 1, 2011, and March 31 this year and involved a total of 24 fire and rescue services across the UK.

Market research firm Opinion Research Services contacted 168 residents in Buckinghamshire and Milton Keynes who had called 999 during the year.

It asked them to give their views on Buckinghamshire Fire & Rescue Service’s performance by filling in an “After the Incident” form.

Firefighters were ranked on speed of response, how polite, helpful, efficient, reassuring, informative and sensitive they were, and whether they kept the effect of the incident to a minimum.

Householders were also asked for their views on the quality of safety advice they were given at the scene, and how their call was handled by the control room.

Buckinghamshire Fire & Rescue Service was placed first or joint first in four of the 21 categories, and received an overall satisfaction score of 99 per cent.

Jason Thelwell, Director of Public Safety, said: “The challenge now is to maintain or improve on this performance. All the fire and rescue services taking part scored highly, and the margins were very tight.

“What pleases me most of all is that this feedback has come directly from the people we serve in Buckinghamshire and Milton Keynes. It shows that the quality service we always aim to provide is really appreciated by them.

“It also shows that we have made significant improvements in our community safety work, particularly in our approach to offering free fire safety advice at the scene.

“Buckinghamshire & Milton Keynes Fire Authority has invested heavily in this area, and last year our staff visited 10,000 homes to give safety advice and fit free smoke detectors.”