Shopping centre owner, intu celebrated world class customer service with a week-long campaign of activities across its nationwide portfolio of flagship retail destinations, as part of National Customer Service week.
Regular visitors to intu Milton Keynes will already be familiar with the shopping centre’s signature customer service initiatives including chatty hour, joy jars, fun academy and random acts of kindness. In celebration of National Customer Service Week (October 1-5) these activities were ramped up even more, with a few additional surprises added, including random free parking for shoppers, games and prizes on the mall plus free crafts and activities.
This year’s activities form part of a nationwide approach by the shopping centre landlord to celebrate great customer service. Placing customers at the heart of its business is key to intu’s strategy supported by its customer insight programme,Tell intu, which invites customers to share their feedback and experiences of visiting an intu centre. This insight enables the shopping centre landlord to respond to and predict changes in customer needs.
Kirsty McGiff, marketing manager at intu Milton Keynes said: “Delivering world class customer service day in, day out is incredibly important to us, it’s part of our very DNA.
"Our staff work hard to make each and every customer feel happier than when they first walked through the door. National Customer Service Week provides a great opportunity to shine a light on the importance of customer service and the vital role it plays in not only our business but for UK plc more widely.”
National Customer Service Week is a week-long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.