Milton Keynes energy foundation recognised for quality management

ISO 9001 is the most widely-adopted quality management systems standard in the world and is based on principles of strong customer focus, involvement of senior management, a process approach and continual improvement.

Over the years, it has helped millions of organizations globally to ensure that customers get consistent, good-quality services.

To achieve certification to the ISO 9001 standard, the National Energy Foundation had to develop clear quality objectives, codify its internal and customer-facing processes, and then show that it was implementing its quality policy in a consistent and coherent way.

It also had to demonstrate its commitment to quality management and continual improvement among its staff at all levels.

It did this by setting up an ongoing internal auditing regime, implementing staff training and undertaking external auditing by BSI.

Chief executive, Doctor Kerry Mashford, said: “Being awarded the ISO 9001 standard for our quality management system is a great achievement.

“We believe quality management is one of the keys to success for any organisation.

“Working towards ISO 9001 has provided a comprehensive yet fit-for-purpose framework to upgrade all aspects of our working practices, ensuring we are able to provide services of the highest standards to all our clients and beneficiaries.

“As a registered charity, it is critically important that the national energy foundation carries out all its work in a professional and business-like manner, ensuring that every pound spent is used to deliver the maximum benefit in our mission to improve the use of energy in buildings.”

The foundation’s proposals and quality manager David Dentith, added: “Achieving certification is a great recognition of the hard work undertaken by our quality representatives, management and staff in improving our internal processes and the way we work.

“Furthermore, it provides external verification and assurance to our customers and project partners that we are placing their satisfaction at the forefront of our operations.”