Milton Keynes Hospital chief pleased with ‘average’ rating

Joe Harrison, chief executive of Milton Keynes Hospital
Joe Harrison, chief executive of Milton Keynes Hospital

The chief executive of Milton Keynes Hospital is cautiously optimistic about the future following positive feedback from a patient survey.

Just over 70 per cent of the 487 people surveyed said they would be extremely likely to recommend their friends and family to Milton Keynes Hospital – putting it half way up the league table in England.

Only two people who took part in the survey said they would be extremely unlikely to recommend the hospital, which comes as a significant boost to Joe Harrison, who moved to Milton Keynes from Bedford Hospital in February this year.

Last year waiting times at the hospital’s Accident & Emergency department were among the worst in the country, but Mr Harrision has overseen a significant improvement in 2013.

However, he still wants further improvements and believes the feedback he has seen from the ‘Family and Friends Test’ will help.

“We’re pleased with the results and delighted to come out positively compared to other local hospitals,” he said.

“Given the journey we are on, to be around the national average is very good. We have seen a number of improvements, but it’s also important to remember that we are now only in the average, so we still want to do more.”

One of the main issues highlighted in the survey was complaints about noise on the hospital wards at night.

“We’re going to make sure the staff wear the appropriate footwear and change how the lighting is used,” added Mr Harrison.