Residents complain of severe postal delays in Milton Keynes town, with some letters taking weeks to arrive
City residents are complaining about severe delays in receiving their post from Royal Mail – claiming some letters are taking weeks to arrive.
People in Stony Stratford, which is served by the Kiln Farm Delivery Office, say deliveries have been getting less and less frequent over the past few months and often seem to come just once a week.,
The problem particularly applies to second class mail, they claim,
One resident said: “As a result, important hospital appointment and doctors’ letters arrive very late, if at all. Last week I received a letter from the John Radcliffe Hospital in Oxford dated January 2026.
"Debit and credit cards are held up. And by the time weekly or monthly periodicals arrive they are out of date.”
Some people have chosen to drive to the dleivery office to collect their own mail.
“Several of my neighbours have driven to the delivery office to collect our own mail. But to make things worse, where once the office was open to the public during normal working hours, it is now only open for two hours in the morning, making it inaccessible to many people,” said the resident.
“I believe that we are not the only area in Milton Keynes to have this problem,” said another customer “I would be interested to hear other people’s experiences.”
The Citizen asked Royal Mail if there was a problem in the area.
Their spokesperson told is: “We know how important reliable deliveries are, particularly when people are waiting for hospital appointments, cards, bills or other important letters.
“All mail, including Second Class letters, is included in our regular delivery plans alongside parcels. Where short-term local issues affect individual routes, our teams work to clear items as quickly as possible, with anything not delivered that day prioritised for delivery the next working day. Customers collecting mail from a Customer Service Point are asked to provide the required proof before items are handed over.”
Royal Mail’s First Clas service aims to deliver the next working day, including Saturdays and operates Monday through Saturday. Second class aims to deliver within three weekdays.
The daily delivery windows for regular post and parcels are typically arrive between 7am and 4.30pm, extending up to 6pm during peak busy periods, says Royal Mail.