Praise for staff at city care centres

editorial image

Staff at two Milton Keynes neurological care centres have been praised in a report by Government inspectors.

Mallard House and Bluebirds have both met all five quality and safety standards set by the Care Quality Commission (CQC).

The CQC is the independent regulator of health and social care services in England and inspected the care homes this summer. Both centres are owned and managed by Milton Keynes provider PJ Care.

In its report, released last month, inspectors said one relative of a Mallard House resident said their family member’s life had been ‘transformed’ since arriving at the specialist neurological centre’s Brunel unit.

The report said inspectors had been told the staff had been ‘wonderful’ and cared for their family member with ‘pure love’.

The centre specialises in care for people aged 18 upwards who have a neurological condition with complex rehabilitation needs such as acquired brain injury and spinal cord injuries.

Sue Kingslea is general manager for PJ Care’s centres in Milton Keynes, including Mallard House’s 24-bed Brunel Unit in Dunthorne Way. She said: “We are all extremely proud of the consistent attention to care and compassion that is delivered by our staff at both units.

“This is evidenced by the unannounced visits by the Care Quality Commission and the reports that identify both homes fully compliant with all standards.“

There was also praise for the staff at the Bluebirds Neurological Care Centre in Faraday Drive, Shenley Lodge, in the CQC’s report published in July.

The inspectors said one relative commented: “The care here is excellent. I am always made so welcome and the staff are all kind and very conscientious.”

Bluebirds provides specialist neurological care for people aged 18 and over at its purpose-built centre in 22 single en-suite rooms.

The inspectors said residents “consistently received the care and support they needed” and that “staff were attentive to people’s needs”.

Sue commented: “At Bluebirds, the staff and I are delighted that the inspection highlighted that people’s privacy and dignity were respected and that people were enabled to participate in meaningful activities that suited them individually.“