A frustrated Skoda driver dumped his brand new car outside the Volkswagen Group head office after accusing the car giants of brushing aside a fault on the brand new vehicle.
Richard Horne bought a £28,515 Skoda Superb TDi manual estate last year.
But a month later the car ‘died’ when the engine cut out suddenly on the road. Mr Horne says the fault is dangerous.
“I was persuaded by Skoda into keep driving the car to see if the fault reoccurred. Sure enough, it cut out a number of times more but somehow disaster was avoided,” said Mr Horne, who paid a £15,000 deposit and took out a £380 a month Skoda finance deal for the remainder.
The car was checked by experts, but no fault was found.
Mr Horne, convinced he is entitled to a full refund under The Sale of Goods Act, took the car in August on a low loader to VW/Skoda HQ in Milton Keynes – and left it outside the front of the building. He has not seen it since. Now he says he the company has offered him the “derisory” sum of £10,790 – which he has refused.
A Skoda spokesman told the Citizen: ““ŠKODA UK has worked with the customer and independent authorities to establish a resolution. Following extensive investigations by all parties no vehicle fault was identified. ŠKODA UK has a long-standing history of engineering excellence and strong customer satisfaction and works to ensure any vehicle rejections are dealt with in line within our regulatory and statutory obligations. We continue to work with the customer to find a resolution.”